FAQ

🛍 Frequently Asked Questions (FAQ)

Welcome to our FAQ section! Here you’ll find answers to the most common questions about shipping, returns, payments, and our products. If you need more help, our support team is always happy to assist.

1. What kind of products do you sell?

We offer a wide range of high-quality lifestyle products — from home décor and accessories to fashion, seasonal gifts, and unique handmade items. Each piece is carefully selected to bring style, comfort, and joy to your everyday life.

2. Do you ship internationally?

Yes! We proudly ship worldwide. Shipping costs and delivery times vary by destination and are automatically calculated at checkout.

3. How long does shipping take?

Orders are usually processed within 1–3 business days.

• Standard Shipping: 5–10 business days

• Express Shipping: 2–5 business days
  Please note: During holidays or sale events, delivery may take slightly longer.

4. How can I track my order?

Once your order has been shipped, you’ll receive a confirmation email with your tracking number. You can use it to follow your parcel’s journey in real time.

5. What payment methods do you accept?

We accept all major credit cards, PayPal, Shop Pay, Apple Pay, Google Pay, and other secure payment options supported by Shopify.

6. Can I return or exchange an item?

Yes, we want you to love your purchase! You can return or exchange unused items within 14–30 days of delivery.
Please note: Personalized or custom-made items cannot be returned unless defective. For full details, see our Return Policy page.

7. What should I do if my order arrives damaged or incorrect?

We’re so sorry if that happens! Please contact us immediately at [your support email] with your order number and photos of the issue. Our support team will resolve it quickly with a replacement or refund.

8. Do you offer gift wrapping or personalized messages?

Yes! Many of our products can be beautifully wrapped and include a personal message at checkout — perfect for gifts during any season.

9. How can I contact customer support?

You can reach our friendly support team via our Contact Us page or by emailing kundenserviceglowgearworld@gmail.com .
We typically respond within 24 hours (Mon–Fri).

10. Do you offer discounts or promo codes?

Yes! Subscribe to our newsletter or follow us on social media to receive exclusive offers, new arrivals, and seasonal promotions.